Don’t worry, retail won't be disappearing any time soon. Retailers, however, will – or at least their role will change. The ecosystem of consumption is being reconfigured. Anyone who continues to think in formats and channels will lose customers, because in their always-on world, only one thing counts: the right product in the right place at the right time. This means that the core retail skills are changing.

The new needs of consumers are fragmenting retail: the time of the one-size-fits-all solution is over. It is only collaborations and platforms that will enable the hyper-personalised offers of the future, and this requires an entrepreneurial rather than a managerial attitude. The retail world of tomorrow belongs to those who seize the initiative.

The 69th International Retail Summit at GDI will tackle the following questions:

• How can we create customer relationships in an era of total digital transparency?
• What do fragmentation, niches and small volumes mean for traditional retail?
• What will brands provide in the new ecosystem?
• Location, location, geolocation – what role does physical location play?
• Which technology trends are actually relevant?
• ... and, once again: what exactly will we need retail for in the future?

SCCC Member benefit from a 25% discount on the entry price. Contact us to receive the Coupon Code.

Further information can be found here.